Policies

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SHIPPING:

Orders are shipped within one to two days upon receipt, Monday - Friday, except for holidays. Orders placed on weekends and holidays will go out on the next business day.

Most orders will be shipped from New Orleans, LA except for certain Marfa made items. If something is out of stock or we expect a delay in shipping, we will let you know in a timely fashion. We greatly appreciate your patience in these instances.

We ship using FedEx and USPS. You will receive an email with shipping confirmation and tracking info. For packages weighing more than 10 lbs. or that require special handling, we will contact you to discuss your preferred method of shipment.

Please contact fredaonlineorders@gmail.com for any other questions related to returns & shipments.

RETURNS:

If you are not fully satisfied with your purchase, Freda is happy to offer store credit or exchange only for any full price item sent back in its original condition within 14 days of placing your order. Please send an email to fredaonlineorders@gmail.com letting us know what you will be sending and the reason for your return.

Return shipping costs are the customer's responsibility and we are not responsible for your package if it is lost or damaged in transit.

All sales final on sale items, swim & undergarments, apothecary, vintage and paper goods.


Our return mailing address:

Freda
Attn: Returns
600 Carondelet St. Suite 130
New Orleans, LA 70130